Refund policy

Return and Refund Policy

At Truhealthic, customer satisfaction is one of our top priorities. We are committed to providing quality products and a smooth shopping experience. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Customers may request a return within 30 days from the date the order is delivered. To be eligible for a return, the item must meet the following conditions:

  • The product must be unused and unopened

  • The product must be in its original packaging

  • The item must not show signs of damage caused by misuse

  • Proof of purchase or order confirmation must be provided

For health, safety, and hygiene reasons, certain opened or used products may not qualify for a return unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items are generally non-returnable:

  • Opened or used health and wellness products

  • Gift cards

  • Promotional or clearance items

  • Products marked as final sale

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your package. Include your order number and clear photos of the item and packaging so our support team can review the issue and provide a resolution as quickly as possible.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your financial institution.

Shipping fees are generally non-refundable unless the return was caused by our error.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped

  • The item arrived damaged or defective

  • The order was affected by an error on our side

We recommend using a trackable shipping service when returning items, as Truhealthic cannot guarantee receipt of returned packages without tracking.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process after delivery.

Chargebacks and Disputes

Customers are encouraged to contact us directly before initiating a chargeback or payment dispute. Our support team will make every reasonable effort to resolve any issue quickly and fairly.

Contact Information

For questions regarding returns or refunds, please contact us:

Truhealthic
 Email: trytruehealthic@gmail.com