Shipping policy

Shipping Policy

Thank you for shopping with Truhealthic. We are committed to providing reliable shipping services and keeping customers informed throughout the delivery process.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed during weekends or holidays may require additional processing time.

Customers will receive a confirmation email after placing an order and another email once the order has shipped.

Shipping Timeframes

Estimated delivery times vary depending on destination, carrier availability, customs processing, and seasonal demand.

Average shipping times:

  • Domestic orders: 5–10 business days

  • International orders: 7–20 business days

Please note that these are estimated delivery windows and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on destination and selected shipping method. Promotional free shipping offers may apply to qualifying orders.

Tracking Information

Once shipped, customers will receive tracking details via email. Tracking updates may take several days to appear depending on the carrier.

Customs, Duties, and Taxes

International customers may be responsible for customs fees, import duties, taxes, or other charges imposed by local authorities. These fees are not included in product or shipping prices.

Delayed or Lost Packages

While we work closely with shipping partners, Truhealthic is not responsible for delays caused by:

  • Customs inspections

  • Weather conditions

  • Carrier disruptions

  • Incorrect shipping addresses

  • High shipping volume periods

If your package appears lost or delayed, please contact our support team and we will assist in investigating the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Truhealthic is not responsible for packages delivered to incorrectly entered addresses.

Returned Packages

Packages returned due to incorrect addresses, failed delivery attempts, or refusal by the customer may be subject to additional shipping fees before reshipment.

Contact Information

For shipping-related questions, contact us at:

Truhealthic
 Email: trytruehealthic@gmail.com